Dream Games respects and is committed to protecting customers’ personal information during their access to the website, membership registration, participation in promotional programs, and use of services at Dream Games centers.

This Privacy Policy explains how Dream Games collects, uses, stores, protects, and processes customers’ personal information.

1. Scope of Application

This policy applies to customers who access the website, register a membership account, participate in promotional programs, events, or surveys, and use services at Dream Games centers.

By providing information to Dream Games, customers are deemed to have read, understood, and agreed to the contents of this policy.

2. Personal Information Collected

Depending on the specific service or program, Dream Games may collect the following information:

• Full name
• Phone number
• Email address
• Date of birth or age
• Membership account details
• Transaction history, reward points, and promotional usage
• Customer feedback, complaints, or support requests
• Images recorded by the security camera system at Dream Games centers to ensure safety, security, and operational support

Dream Games collects information only within the necessary scope and in accordance with the intended purpose of service usage.

4. Information Security and Storage

Dream Games applies appropriate measures to protect customers’ personal information from unauthorized access, use, disclosure, modification, or destruction.

Personal information will be stored for the period necessary to fulfill the purposes of collection, provide services, handle customer requests, or as required by law.

Dream Games does not sell, trade, or transfer customers’ personal information to third parties for any unlawful commercial purposes.

5. Sharing Information with Third Parties

Dream Games may share customers’ personal information in the following necessary cases:

• With service providers supporting Dream Games’ operations, such as membership management systems, payment processors, customer service, communications, or information technology providers.
• With partners related to promotional programs, events, or offers in which customers participate.
• With competent state authorities when legally required.
• When necessary to protect the legitimate rights, interests, property, or safety of Dream Games, customers, or related parties.

All parties receiving shared information are responsible for maintaining confidentiality and may only use the information within the permitted scope.

6. Customers’ Rights

Customers have the right to request Dream Games’ support regarding their personal information, including:

• Reviewing the personal information they have provided
• Requesting corrections or updates to inaccurate information
• Requesting to stop receiving advertising or promotional messages
• Requesting assistance related to the processing of personal information in accordance with legal regulations

Dream Games will receive and process customer requests within the scope permitted by law and the company’s internal policies.

7. Children’s Information

Dream Games provides family and children’s entertainment services. For information related to children, Dream Games recommends that parents or guardians directly handle registration, provide information, and manage membership benefits, if applicable.

Dream Games does not intentionally collect children’s personal information without the consent or proper authorization of parents/guardians, in accordance with legal requirements.

8. Cookies and Tracking Technologies

The Dream Games website may use cookies or similar technologies to remember user preferences, analyze traffic, improve website performance, and enhance customer experience.

Customers may adjust their browser settings to refuse cookies. However, certain website functions may not operate fully if cookies are disabled.

9. Changes to the Privacy Policy

Dream Games reserves the right to update, amend, or supplement this Privacy Policy in accordance with actual business operations or legal requirements.

Any changes will be announced on the official website or through Dream Games’ official communication channels. Customers are encouraged to review the policy regularly to stay informed of the latest updates.

10. Contact Information

If customers have any questions, requests, or feedback regarding this Privacy Policy or the processing of personal information, please contact Dream Games through the official contact information provided on the website or at the service desk of the nearest Dream Games center.

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