Dream Games regularly organizes promotional programs, special offers, and customer care activities to deliver a more exciting, cost‑effective, and enjoyable entertainment experience.

Promotions are applied at specific times, centers, and under conditions announced by Dream Games.

1. Scope of Application

This promotional policy applies to customers using services at Dream Games centers, including but not limited to:

• Top‑up offers, token/coin purchases, or service packages
• Member benefits
• Gift, voucher, or reward point programs
• Seasonal, holiday, or special event promotions
• Partnership programs with shopping malls or other brands

2. Conditions of Participation

Customers must comply with the specific conditions announced for each program.

Depending on the program, customers may be required to provide necessary information such as phone number, membership account, transaction receipt, or other relevant details to confirm eligibility.

Dream Games reserves the right to refuse promotions if customers do not meet the program requirements.

3. Duration of Application

Each promotion has its own start and end date, announced via the website, at centers, or through Dream Games’ official communication channels.

After the promotional period, unused benefits may expire in accordance with program rules.

4. Rules for Using Promotions

Promotional benefits may only be used for the purposes and within the scope announced.

Promotions, vouchers, reward points, or gifts have no cash value unless otherwise specified by Dream Games.

Certain promotions may not be combined with other offers.

5. Customer Responsibilities

Customers are responsible for carefully reviewing program details, conditions, and validity periods before participating.

Customers must safeguard vouchers, promotion codes, membership accounts, or reward information. Dream Games is not responsible for loss of benefits due to incorrect information provided or improper handling by customers.

6. Cases Where Promotions Do Not Apply

Dream Games reserves the right to refuse, revoke, or cancel promotional benefits in the following cases:

• Customers provide false or fraudulent information
• Evidence of fraud or abuse of the program for personal gain
• Misuse of promotions or violation of program rules
• Unauthorized transfer or sale of benefits
• Violation of service usage regulations at Dream Games centers

7. Changes or Termination of Programs

Dream Games reserves the right to adjust, suspend, or terminate promotional programs when necessary, in line with actual business operations.

Any changes will be announced via the website, at centers, or through Dream Games’ official communication channels.

8. Customer Support

For any questions regarding promotions, offers, vouchers, or gifts, customers may contact the service desk at the nearest Dream Games center or use the official contact information provided on the website.

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