Dream Games has established general regulations to ensure a safe, civilized, and friendly entertainment environment, providing the best experience for customers at our centers.

By accessing the website, registering as a member, participating in promotional programs, or using services at Dream Games, customers are deemed to have read, understood, and agreed to comply with these general regulations.

1. Scope of Application

These general regulations apply to all customers, members, parents, guardians, and related parties when using services, participating in activities, or accessing Dream Games’ official platforms.

Specific regulations at each center, play area, promotional program, or service may be applied additionally depending on actual circumstances.

2. Service Usage Regulations

• Customers must follow the instructions of Dream Games staff, posted rules, warning signs, and safety guidelines displayed at the centers.
• Customers should use arcade machines, equipment, play areas, and facilities properly, without unauthorized dismantling, moving, adjusting, or interfering with devices.
• Children must be supervised by parents or guardians during play, especially in areas requiring direct support or observation.

3. Safety Regulations

• Customers must not bring dangerous items, flammable or explosive substances, prohibited goods, sharp objects, or any items that may affect the safety of others into the centers.
• Customers are responsible for safeguarding their personal belongings while using services. Dream Games is not liable for loss or misplacement of personal property unless directly caused by Dream Games.
• In case of equipment malfunction, hazardous situations, or unusual behavior, customers should immediately notify Dream Games staff for timely assistance.

4. Conduct Regulations

Dream Games encourages customers to help build a polite, respectful, and friendly environment.

Prohibited behaviors include:

• Disturbing, pushing, shoving, or affecting other customers
• Using offensive language or uncivilized behavior
• Intentionally damaging Dream Games’ machines, equipment, or property
• Cheating during gameplay, prize redemption, point accumulation, or use of promotions
• Filming or photographing for commercial purposes without Dream Games’ permission
• Engaging in illegal activities or actions that harm Dream Games’ brand image

5. Transactions and Payments

• Transactions such as purchasing tokens, top‑ups, service packages, prize redemption, or use of promotions must be conducted at service desks or through Dream Games’ accepted payment channels.
• Customers are responsible for checking transaction details, receipts, token quantities, reward points, or related benefits at the time of transaction.
• Dream Games may refuse to process complaints if customers cannot provide valid transaction information or if requests fall outside the stipulated timeframe and conditions.

6. Membership and Promotions

• Membership programs, point accumulation, offers, vouchers, or promotions are applied according to specific conditions announced by Dream Games.
• Benefits, vouchers, reward points, or gifts have no cash value unless otherwise specified by Dream Games.
• Dream Games reserves the right to refuse, revoke, or cancel benefits if fraudulent behavior, abuse of programs, or violations of service regulations are detected.

7. Information and Privacy

• Customers must provide accurate information when registering as members, joining promotions, or submitting support requests.
• Dream Games commits to protecting customers’ personal information in accordance with its Privacy Policy and applicable laws.
• Customers are responsible for safeguarding account details, membership cards, promotion codes, or other personal identifiers.

8. Right to Refuse Service

Dream Games reserves the right to refuse service, suspend usage rights, or request customers to leave the center in the following cases:

• Violation of general regulations or center rules
• Actions causing safety risks, disorder, or affecting other customers
• Intentional damage to property, equipment, or fraudulent use of services
• Failure to follow staff instructions in situations requiring safety assurance

9. Changes to Regulations

Games reserves the right to update, amend, or supplement these general regulations in line with actual operations, management requirements, or legal provisions.

Any changes will be announced via the website, at centers, or through Dream Games’ official communication channels.

10. Customer Support

For any questions, feedback, or support requests related to these general regulations, customers may contact the service desk at the nearest Dream Games center or use the official contact information provided on the website.

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